FAQ
Hi! We tried our best to answer our most frequently asked questions below! We are new to this, so if you have a question that's not outlined below please hit that contact page and send us a message!
RETURNS
Q: What is the return policy?
A. At The Extended Shop, we understand that not every item will be the perfect fit. With that in mind, you may return new, unworn items, with tags within 14 days of purchase for a refund.
Receipt or gift receipt is required for all in-store purchases and the order number for all online purchases.
To return an online item, please follow the steps below:
- Pack the item securely in the original packaging or a suitable alternative.
- Include the original packing slip or a note with your name, order number, and reason for return.
- Send the package to the following address:
Attn: Cynthia Tobin
409 11th Ave. N
Nashville, TN 37203
Sale items are FINAL SALE.
Q: My order is wrong, damaged, or missing product. What do I do?
A: Ugh, sorry about that. We hate that as much as you do!! Please send an e-mail to our customer service team at hello@extnddshop.com within 3 days of receiving your order. And, we will get it figured out!
Q: How long does your return process take?
A: After we've received your online return it will then be processed within 3-5 business days. And you will then be issued a refund. Please be sure to keep your tracking number for your records!
OTHER Q's
Q: Is everybody that buys from The Extended Shop hott?
A: Quite frankly, yes. We don't make the rules, but somehow our customer base tends to be the kindest, hottest, funniest crew of them all. And we are grateful for each of you!
Q: What is your size range?
A: Check back to our size guide info page! We try to be as transparent as we can with our sizing and outlining the model information, measurements, etc. All brands fit differently, and all brands don't carry the full size range.
Q: Do you ship internationally?
Outside of the United States, The Extended Shop only ships to Canada. The Extended Shop is not responsible for any import taxes, tariffs, or fees that may incur for Canadian orders.
Refunds on shipping will not be issued for packages returned to The Extended Shop because custom fees were not paid.
Please be VERY careful when entering your mailing address. If your package is returned to the shop due to an incorrect or undeliverable mailing address, we will have to charge for reshipment.
Q: Is in store pickup available?
A: Yes! Come say hi! Fill up your cart, select in-store pickup, and we will let you know when it's ready!
We will try our best to process your order within 48 hours and notify you via email when your order is ready to be picked up. Bring your order confirmation with you!
Q: I placed an order but never received my confirmation! Can you help?
A: Of course, we can. First, can you check your junk mail? Sometimes we have confirmations go there. If you're still missing it, please send an e-mail to our customer service hello@extnddshop.com and we will help you out!